Executive Director

About the role

The Clinic Executive Director at ABA Centers is responsible for the overall success of clinics across four key pillars: operations, growth, financial performance, and culture. This role involves taking ownership of center growth and client retention, fostering relationships with referral sources, community organizations, and school systems, managing the clinic’s P&L, and building a high-performance team.

Responsibilities

• Growth Mindset & Strategic Expansion:
  • Take full ownership of center growth and client retention, exceeding monthly targets for new patient admissions and diagnostics.
  • Build and maintain relationships with referral sources, community organizations, and school systems.
  • Lead business development activities including community events, outreach campaigns, and innovative growth initiatives.
  • Coach staff to adopt a proactive mindset around client acquisition, engagement, and retention.
• Financial Acumen:
  • Manage full clinic P&L, including top-line revenue, clinic operating cost, labor and non-labor expense management.
  • Optimize center profitability by acting on key financial drivers such as center growth, contract rates, billable hour utilization, and service completion.
  • Collaborate with corporate finance and operations teams to implement strategies that maximize clinic profitability.
• Operational Excellence:
  • Contribute to organizational key results, meeting or exceeding center-based KPIs and targets.
  • Lead high-quality execution of ABA services through proactive scheduling and resource optimization.
  • Maintain compliance with licensing, accreditation, and internal policies.
  • Monitor and drive service delivery performance, ensuring 100% treatment completion.
  • Use data dashboards (e.g., Tableau) to track, analyze, and interpret data/KPI to make informed decisions.
• Talent Retention & Engagement:
  • Hire, develop, and retain high-performing teams.
  • Create a high-performance culture by investing in professional development and celebrating success.
  • Lead effective onboarding and mentorship programs for new team members and EDiTs.
  • Conduct regular employee rounding, performance check-ins, and engagement surveys to foster a connected and motivated team.
• Relationship-Driven Leadership:
  • Build trust with families and caregivers through early and frequent engagement, ensuring consistent communication and satisfaction.
  • Host or promote weekly caregiver support groups to build community and empower families.
  • Advocate for school-based services and support caregiver participation in treatment planning.
  • Develop and nurture strategic relationships with community stakeholders, referral sources, and business development partners to support growth and enhance service awareness.
  • Champion collaboration across departments, including Clinical, Admissions, Marketing, and HR.

Requirements

• Bachelor's degree required; Master's in Business, Healthcare Administration, or Behavioral Health strongly preferred.
• Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education.
• Entrepreneurs with franchise or service supply chain experience.
• Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams.
• Understanding Financial fluency (P&L, EBITDA, KPI analysis).
• A deep understanding of ABA therapy and/or allied health services is strongly preferred.
• High emotional intelligence, resilience, and an entrepreneurial mindset.

Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• Tuition reimbursement up to $2,500 per semester
• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub
• Bonus potential based on performance

Qualifications

• Master's in Business, Healthcare Administration, or Behavioral Health.
• Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education.
• Entrepreneurs with franchise or service supply chain experience.
• Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams.
• Understanding Financial fluency (P&L, EBITDA, KPI analysis).
• A deep understanding of ABA therapy and/or allied health services.
• High emotional intelligence, resilience, and an entrepreneurial mindset.