Executive Director - Area Product Owner Credential Eligibility

About the role

Join a team that protects millions of customers with a seamless experience. In this role, you will modernize how credentials are made available and governed so authentication stays strong, scalable, and easy to use.

Responsibilities

• Lead the availability and eligibility team and two agile delivery teams responsible for maintaining existing applications while designing and delivering a single modernized application.
• Manage the rollout of new and enhanced credentials to support strong authentication needs and platform standards.
• Drive transition of existing journeys and endpoints to enable broader credential access and support decommissioning of legacy systems.
• Partner with risk strategy to define and deliver eligibility rules on required timelines.
• Consult with journey product owners and design partners on credential and journey delivery to ensure a consistent customer experience.
• Ensure strong delivery discipline across prioritization, inbound intake, backlog health, testing, release readiness, and production validation.

Requirements

• Eight or more years of experience designing and delivering authentication, fraud, or security controls across digital and non-digital channels.
• Product feature development and delivery experience in cloud environments.
• Working knowledge of National Institute of Standards and Technology guidance and Fast Identity Online standards and how they influence credential design, delivery, and customer behavior.
• Strong ability to develop and execute complex strategies across a portfolio, and communicate complex concepts clearly to technical and non-technical audiences.
• Experience working in the customer identity and authentication domain within a financial institution, payment services provider, or relevant vendor.
• Strong technology awareness, including mobile app patterns, threat and attack vectors, and ability to manage multiple initiatives simultaneously.
• Experience with agile product development and the software delivery life cycle.
• Experience influencing teams that are geographically distributed and culturally diverse.
• Proven ability to resolve conflict, make complex decisions using judgment and analysis, and deliver under tight timelines.
• Familiarity with microservices, application programming interfaces, cloud technologies, and user interfaces.
• Bachelor's degree in engineering, computer science, information technology, finance, business, or a related field.

Qualifications

• Experience modernizing authentication capabilities by migrating off legacy platforms while maintaining availability and controls.
• Experience defining reusable platform services used across multiple channels and journeys.

Skills

• Experience with agile product development and the software delivery life cycle.
• Experience influencing teams that are geographically distributed and culturally diverse.
• Proven ability to resolve conflict, make complex decisions using judgment and analysis, and deliver under tight timelines.
• Familiarity with microservices, application programming interfaces, cloud technologies, and user interfaces.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Pay

Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Schedule

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.