Director - Product Owner

Key Responsibilities

• Define and maintain the strategic vision for assigned AI & analytics led products and platforms.
• Identify and assess opportunities to improve business performance, customer outcomes, service delivery, quality, and operational efficiency.
• Partner with business stakeholders to understand challenges, priorities, and emerging opportunities.
• Develop and maintain a prioritized product roadmap aligned with business objectives and strategic priorities.
• Evaluate new technologies, market trends, and industry developments to identify opportunities for innovation.
• Present product strategies, business cases, and investment recommendations to senior leadership.
• Maintain a consolidated inventory of product initiatives, enhancements, opportunities, and future roadmap items.

Product Portfolio Governance & Prioritization

• Establish and maintain product governance processes to ensure initiatives are prioritized according to business value, strategic alignment, risk, complexity, and return on investment.
• Assess product opportunities through structured evaluation of benefits, costs, risks, dependencies, and organizational readiness.
• Facilitate decision-making forums that align business and technology stakeholders around priorities and trade-offs.
• Ensure proper product lifecycle management, including roadmap planning, release alignment, adoption measurement, and product retirement where appropriate.
• Define product guardrails, success criteria, and accountability frameworks.

Product Delivery Partnership

• Partner with business and IT teams to translate product vision into executable delivery plans.
• Define product requirements, business outcomes, value metrics, and acceptance criteria.
• Provide ongoing direction and prioritization to delivery teams throughout implementation.
• Collaborate with technology teams, vendors, and external partners to support successful implementation.
• Resolve prioritization conflicts and remove barriers that impact delivery success.
• Ensure solutions are scalable, maintainable, secure, and adaptable to evolving business needs.

Product Outcomes & Value Realization

• Partner with Product Insights teams to define and monitor Product Outcome Indicators and Key Performance Indicators.
• Establish measurement frameworks to evaluate product effectiveness, adoption, customer satisfaction, financial impact, and operational performance.
• Monitor product performance against expected business outcomes.
• Lead benefits realization activities to ensure products deliver intended value.
• Drive continuous improvement based on user feedback, operational data, and performance insights.
• Recommend roadmap adjustments based on product performance and evolving business needs.

Change Management, Adoption & Enablement

• Lead business readiness efforts for new product launches and major enhancements.
• Partner with Product Insights and business stakeholders to develop communication, training, and adoption strategies.
• Ensure organizational readiness for new capabilities, processes, and ways of working.
• Drive awareness and education programs to maximize product adoption and utilization.
• Establish feedback loops with end users and business leaders to continuously improve the user experience.
• Monitor adoption metrics and proactively address barriers to success.

Stakeholder Engagement & Leadership

• Serve as the primary business representative and advocate for assigned products.
• Build strong partnerships across business operations, technology, analytics, legal, compliance, finance, and executive leadership teams.
• Communicate product vision, priorities, progress, risks, and outcomes to senior leaders and stakeholders.
• Facilitate alignment across cross-functional teams to ensure successful product execution and value realization.
• Act as a subject matter expert and trusted advisor regarding product strategy, business outcomes, and emerging opportunities.

Qualifications

• Bachelor's degree in Business, Technology, Computer Science, Engineering, Information Systems, or related field.
• MBA or advanced degree preferred.
• 10+ years of experience in Product Management, Product Ownership, Business Transformation, Technology Strategy, Operations, Consulting, or related leadership roles.
• Demonstrated experience defining product vision, strategy, and roadmaps.
• Experience with AI, automation, data products, digital platforms, or operational technology solutions.
• Experience leading cross-functional initiatives involving business, technology, analytics, and operational teams.
• Experience prioritizing and managing product portfolios with multiple stakeholders.
• Insurance, claims, or risk management industry experience preferred.