Executive, Client Services

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About the role

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with. The team has three core functions:

• Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
• Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
• Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Responsibilities

• Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more.
• Creator Management: Build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign.
• Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development.
• Content Review & Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators.
• Content Scheduling & Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving.
• Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports.
• Cultural Pulse: Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries.

Requirements

• Have 1+ years' experience in the general creator and influencer landscape
• Have an affinity for social media, content creators and/or experience is a plus
• Have strong detail-oriented, organizational and interpersonal skills
• Have a creative and curious mindset and can-do attitude
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working

Pay

This role has a fixed salary of $55,000.

Benefits

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups