Executive Assistant to the CNO

Essential Duties And Responsibilities

• Serve as the primary point of support for the CNO, anticipating needs, managing day-to-day administrative demands, and ensuring the CNO can focus on high-priority leadership responsibilities.
• Manage the CNO's calendar, correspondence, and communications — including drafting, editing, and routing emails, memoranda, letters, and reports with accuracy and professionalism.
• Prepare materials for meetings, presentations, and leadership forums; attend meetings as requested, capture key decisions and action items, and ensure CNO-delegated follow-through is tracked and completed.
• Cookout logistics for CNO-led initiatives, committees, and organizational events, serving as an organized, reliable point of contact across departments.
• Maintain organized systems for documentation, filing, and records management across CNO-owned functions.
• Draft and assist with clinical policies and procedures as directed by the CNO, ensuring documents are accurate, professionally formatted, and aligned with organizational standards.
• Aid with data collection and compilation related to clinical operations, patient experience, or quality — organizing and presenting information to support CNO decision-making.
• Support audit preparation and regulatory readiness activities by gathering documentation, tracking outstanding items, and coordinating follow-up as directed.
• Aid with special projects and CNO-driven initiatives as assigned, providing logistical and administrative support rather than independent project ownership.
• Interface professionally with internal and external stakeholders — including leadership, clinical staff, physicians, families, and organizational partners — on behalf of the CNO.
• Handle sensitive and confidential information with discretion at all times.

Required Education And Experience

• A high school diploma or GED.
• Previous healthcare or administrative experience.

Knowledge, Skills, And Abilities

• Ability to manage multiple tasks efficiently and effectively.
• Ability to educate other healthcare professionals.
• Ability to work in a multi-disciplinary team, ensuring that other departments and services are included in the healthcare plan.
• General knowledge of quality management, clinic operations, and risk management.

Physical Demands And Work Environment

• Frequently required to stand, walk, sit, bend, stoop, reach.
• Frequently required to handle several face-to-face and telephone contacts daily.
• Frequently required to utilize visual acuity to operate office equipment and use a keyboard.
• Occasionally required to move items up to 15 pounds.