Executive Assistant I (US)

About the role

The Executive Assistant I provides dedicated administrative support to executives and may also provide a broad range of administrative or general office support for a broader team.

Responsibilities

• Provides a high level of administrative support ensuring quality service and professionalism at every interaction
• Acts as the point of contact among executives, employees, clients and other external partners
• Manages information flow in a timely and accurate manner
• Maintains executives' schedules by planning and scheduling meetings, conferences, teleconferences, and travel
• Manages expenses and prepares weekly, monthly or quarterly reports
• Formats information for internal and external communication – memos, emails, presentations, reports
• Takes minutes during meetings
• Screens and directs phone calls and distributes correspondence
• Supports broader team may manage office supply inventory, equipment, and other processes as required

Qualifications

• Reports to a TDBG Vice President (VP) and provides administrative support
• May support multiple VPs and AVPs and their respective team
• Qualified administrative support performs multiple tasks and/or works on varied assignments with limited complexity
• Takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes
• Typically has interaction with internal customers / partners
• Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
• Completes work with limited degree of supervision, has some autonomy to make decisions within well-defined parameters, refers unusual items
• Role may also be involved with the administration of sensitive and/or confidential material requiring discretion
• Requires proficiency gained through job related training to perform a range of duties, and has working level knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions

Requirements

• Post-Secondary education
• 2+ years of experience

Skills & accountabilities

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• Consistently exercises discretion in managing correspondence
• Understands and applies operating policies and procedures
• Ensures documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
• Escalates non-standard or high-risk activities as necessary
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Ensures necessary due diligence to support the accuracy of all activities
• Is knowledgeable of and complies with Bank Code of Conduct
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
• Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical requirements

• Domestic Travel – Occasional
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Reaching forward – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Pay

$32.69 - $49.04 USD. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Schedule

40 hours per week.

Benefits

• Base salary and variable compensation/incentive awards (eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular career, development, and performance conversations with your manager
• Access to an online learning platform and a variety of mentoring programs
• Training and onboarding sessions