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Executive Assistant & Digital Engagement Specialist

Methodist Le Bonheur Healthcare · Memphis, TN · 1 wk ago
AdministrativeFull-time

Job Summary

The Executive Assistant & Digital Engagement Specialist provides high-level, proactive administrative support to the Senior VP & Chief Philanthropy Officer (CPO) while serving as a vital member of the Philanthropy Shared Services team. This position bridges the gap between executive-level operations and digital communication.

What You Will Do

  • Strategic Calendar & Travel Management: Act as the strategic gatekeeper and manager of the CPO’s complex calendar. Proactively coordinate high-value donor meetings, foundation site visits, and health system leadership alignments.

  • Leadership & Board Liaison: Assist the CPO in preparing for executive meetings, board of directors sessions, and clinician alignments. Draft high-level briefings, executive correspondence, and polished presentation decks.

  • Workflow Optimization: Manage executive travel arrangements, track and process expense reports, and ensure the CPO is thoroughly briefed and prepared for all daily engagements.

  • Confidentiality & Discretion: Handle sensitive donor, financial, and institutional health system data with absolute discretion and strict adherence to hospital compliance standards.

  • Digital Giving & Social Media (Philanthropy Shared Services): Integrate closely with the Philanthropy Shared Services team to execute centralized digital fundraising strategies that support overall foundation goals. Develop, schedule, and execute a dynamic content calendar across social platforms (LinkedIn, Facebook, Instagram) to elevate the foundation's visibility, highlight major gifts, and share powerful patient impact stories. Support the roll-out of digital giving campaigns (e.g., healthcare specialty funds, annual system campaigns, and Giving Tuesday) using digital donation and CRM tools (such as Blackbaud Raiser’s Edge/NXT, Classy, or similar). Draft compelling digital copy for monthly e-newsletters and digital stewardship outreach. Monitor, analyze, and report on digital campaign performance and social engagement metrics to optimize donor conversion.

Education Qualifications

  • Required: Associates Degree in Business Administration

  • PREFERRED: Associates Degree in Communications, Marketing, Public Relations, or Non-Profit Administration

Experience Qualifications

  • Minimum of three years of experience combining high-level executive administrative support (supporting C-suite or VP-level leaders) with hands-on experience managing digital marketing, social media, or online fundraising campaigns.

  • PREFERRED: Experience in a Non-profit or healthcare environment.

Skills And Abilities

  • Advanced proficiency in Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint).

  • Hands-on experience with fundraising databases (e.g., Raiser’s Edge) and digital content/marketing tools (Canva, email marketing software, social media schedulers).

  • A strong collaborative mindset suited for a centralized Shared Services environment, with the ability to manage competing priorities from executive support to team-wide digital initiatives.

  • Ability to interface comfortably with major donors, physicians, and health system executives.

  • Demonstrated interpersonal verbal and written communication skills including being proficient in spelling, punctuation, grammar, and other English language skills.

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

  • Proven interpersonal skills with experience providing complex administrative support in a high-profile environment with tact and diplomacy to ensure deadlines are met by prioritizing workflow.

  • Ability to manage confidential information with discretion.

  • Knowledge of (or willingness to train extensively on) HIPAA compliance regarding patient and donor privacy.

  • Demonstrated ability to take initiative, anticipate needs and determine urgent matters that require attention.

  • Ability to operate standard office equipment.

Supervision Provided by this Position

No supervisory or lead responsibilities assigned to this job.

Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

  • Must have good balance and coordination.

  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.

  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

  • Occasional travel to other facilities is required.

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