Executive Account Manager

About the role

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company gives its employees what they need to succeed, including great benefits and perks!

Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• This person must maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Maintain open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Aid with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.

Requirements

• Bachelor’s degree or applicable client services/industry experience
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
• Prior experience in project management or problem-solving preferred
• Travel is required up to 25% across the US.
• Experience in a help desk environment or software support highly desirable
• Computer skills, including Windows and MS Office programs required
• Customer service focused
• Strong communication and listening skills
• Strong problem-solving/analytical ability
• Strong mathematical aptitude
• Team orientation
• Time management
• Ability to manage change
• Dependability
• Attention to detail
• CPP highly preferred

Preferred Skills

• Self-starter with the ability to handle multiple projects at once
• Excellent writing skills for business communications
• Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved
• Able to work cross-functionally and build and maintain strong internal partnerships
• Able to identify the strengths and weaknesses of solutions or approaches to problems
• Able to deliver accurate information within required deadlines

Benefits

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

Schedule

The role follows a hybrid schedule (post training), requiring three days in the office at our Pittsford, NY location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Pay

The pay range for this position is $43,559 - $85,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.