Excellent Telecom Administrator Role || Austin TX || (Onsite)

Responsibilities

• Remote Access Management: Configure, manage, and support RSA SecureID for secure remote access. Administer GlobalProtect VPN solutions to ensure secure connectivity for remote users. Monitor and troubleshoot remote access issues, ensuring high availability and performance.
• Citrix Phone Platform Administration: Manage and maintain the Citrix telephony infrastructure, including virtual desktop integration with phone systems. Support end-user configurations and resolve issues related to Citrix-based voice services. Coordinate with Citrix and telecom vendors for updates, patches, and escalations.
• Security & Compliance: Ensure remote access solutions comply with organizational security policies. Implement multi-factor authentication and access control policies. Conduct regular audits and reviews of remote access logs and configurations.
• User Support & Troubleshooting: Provide technical support for remote access and telephony-related issues. Assist users with VPN setup, token registration, and Citrix phone configurations. Document and resolve incidents in coordination with helpdesk and IT teams.
• Monitoring & Reporting: Monitor system performance and usage of RSA, GlobalProtect, and Citrix platforms. Generate reports on access patterns, usage statistics, and system health. Proactively identify and resolve potential issues to minimize downtime.
• Collaboration & Documentation: Work closely with network, security, and infrastructure teams to ensure seamless integration. Maintain detailed documentation of configurations, procedures, and troubleshooting steps.