Exam Proctor

About the role

The Test Security Specialist/Exam Proctor is responsible for carrying out all tasks associated with the administration of remote proctoring for PSI’s computer-based examinations across the US. To serve remote customers and exam-takers effectively, the Test Security Specialist must have a flexible approach to working hours and arrangements. The role will require availability to align with general test center opening hours but may include late evenings and weekends on occasion.

Role Responsibilities

• Remotely proctor a variety of high stakes exams.
• Maintain confidentiality and security of all exams administered.
• Responsible for promoting and maintaining the highest level of exam security.
• Writes detailed reports and correspondence for all incidents encountered during an exam.
• Daily, weekly and monthly queue performance reporting.
• Affiliate in responding to Customer Service calls and live chat as needed.
• Work and communicate effectively with various levels of management.
• Other duties within scope of the Online Assessments team as required.

Requirements

• A high school diploma or equivalent required.
• Experience in a customer service role required.
• Experience in testing environment or invigilation/proctoring desirable.
• Computer literacy required, skills in Microsoft Office software are desirable.
• Ability to read and interpret documents such as safety rules and operating/maintenance instructions.
• Evidence of ability and experience in identifying, evaluating and troubleshooting potential problems for customers.

Knowledge, Skills and Experience

High school diploma or equivalent required. Experience in a customer service role required. Experience in testing environment or invigilation/proctoring desirable. Computer literacy required, skills in Microsoft Office software are desirable. Ability to read and interpret documents such as safety rules and operating/maintenance instructions. Evidence of ability and experience in identifying, evaluating and troubleshooting potential problems for customers.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions Generous Time Off: Enhanced paid time off/annual leave policies Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: US: Dental, vision, life, and short-term disability insurance UK: Medical cashback plan including dental, vision, and income protection Flexible Spending Accounts (US) Employee Assistance Program (EAP): Confidential support whenever you need it Work-Life Balance: We understand life happens outside of work, and we fully support flexibility Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired Future Planning: Tools and support to help you grow personally and professionally Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

Pay

$21/hr

Schedule

Onsite - 450 N. Stephanie Street, Henderson, NV 89014