EVV Coordinator

About the role

Care & Help Home Care, LLC is a trusted home health care provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Essential Duties and Responsibilities

• Caregiver Scheduling and Coordination
• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
• Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
• Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
• Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.
• Onsite EVV expert supporting assigned Care Center(s).
• Supplying EVV training to Care Center Staff, Field Staff, and New Hires.
• Aid users in setting up and configuring mobile applications on various smartphone platforms (iOS, Android, etc.).
• Conduct outreach to non-compliant individuals; determine the cause of noncompliance and assist them to become compliant with State regulations.
• Supporting Business acquisitions with EVV and system roll outs.
• Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.
• Support Payroll Department with inquiries from employees and others regarding payroll. Research issues and communicate findings in a timely manner.
• Provide support with internal and external audits specializing in the extraction and explanation of EVV and non- EVV data.
• Maintain appropriate EVV compliance (85%+)
• Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.
• Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
• Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients.
• Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships with clients and service coordinators (payers).
• Educate clients and their families on available home care services, resources, and community support options.
• Maintain accurate and up-to-date client records, including care plans, contact information, missed visits in compliance timeframe of 24-48hr and relevant documentation.
• Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
• On call responsibilities (Paid)
• Assist in the coordination of caregiver training, orientation, and performance evaluations.
• Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.

Qualifications

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
• Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.

Skills

• Proficient in home care software and scheduling systems.

Benefits

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

Pay

• Commensurate with experience

Schedule

• TBD