EVV Coordinator

About the role

The Electronic Visit Verification (EVV) Coordinator is responsible for the ongoing overview and maintenance of EVV data in compliance with State and Federal regulations. The EVV Coordinator plays a vital role in the confirmation of visit data elements to ensure timely and successful payroll processing. The EVV Coordinator will also support ongoing EVV education within the Care Center including new hire training and meeting with current staff to support Caregiver understanding and successful utilization. The EVV Coordinator will collaborate and offer resources to Scheduling when dealing with Caregiver pay issues and EVV compliance. The EVV Coordinator is expected to be the onsite EVV expert as a resource for all Care Center personnel pertaining to all elements of the EVV system, process, and compliance mandates.

Responsibilities

• Caregiver Scheduling and Coordination
• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
• Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
• Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
• Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.
• Onsite EVV expert supporting assigned Care Center(s).
• Supplying EVV training to Care Center Staff, Field Staff, and New Hires.
• Aid users in setting up and configuring mobile applications on various smartphone platforms (iOS, Android, etc.).
• Conduct outreach to non-compliant individuals; determine the cause of noncompliance and assist them to become compliant with State regulations.
• Support Business acquisitions with EVV and system roll outs.
• Monitor and mitigate EVV System alerts, and timesheet approvals to resolution to ensure compliance is met.
• Maintain appropriate EVV compliance (85%+)
• Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships with clients and service coordinators (payers).
• Educate clients and their families on available home care services, resources, and community support options.
• Maintain accurate and up-to-date client records, including care plans, contact information, missed visits in compliance timeframe of 24-48hr and relevant documentation.
• Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
• On call responsibilities (Paid)
• Assist in the coordination of caregiver training, orientation, and performance evaluations.
• Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.

Qualifications

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
• Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.

Benefits

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays