Eviction Collections Spec

Responsibilities

• Achieve or exceed budgeted uncollectable rent and other income goals across assigned communities.
• Review delinquency reports, aged receivables, subsidy receivables, and monthly financial results to identify trends and implement corrective action plans.
• Prepare, file, and track Failure to Pay Rent complaints, Writs of Restitution, and related landlord-tenant court documentation in compliance with Hawaii regulations.
• Collapse coordination eviction scheduling with the Hawaii Sheriff’s Office and ensure adherence to all legal timelines and notice requirements.
• Maintain accurate resident ledgers in RealPage and ensure complete documentation of account notes, legal filings, and correspondence.
• Collaborate with Accounts Receivable to resolve misapplied payments, ledger discrepancies, and required adjustments.
• Oversee resident communication regarding balances, repayment plans, subsidy adjustments, and account updates.
• Track rental assistance applications and ensure timely and accurate posting of subsidy payments.
• Maintain and monitor the Do Not Accept (DNA) list and required affidavits.
• Participate in portfolio review meetings with Community Managers and regional leadership to assess collection performance and legal exposure.

Qualifications

• Minimum 2–3 years of property management, rent collection, or landlord-tenant legal administration experience.
• Experience managing delinquency performance and compliance-focused recertification (e.g., LIHTC, Section 8) required.
• Experience with Hawaii landlord-tenant and/or local court procedures preferred.
• Experience with RealPage required or strongly preferred.
• High school diploma or GED required.
• Additional training in landlord-tenant law, property management, or related field preferred.
• Strong knowledge of rent collection processes and landlord-tenant procedures.
• Ability to analyze delinquency data and recommend performance improvements.
• Strong written and verbal communication skills.
• Intermediate proficiency in Microsoft Excel.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Ability to work collaboratively and maintain a solution-oriented approach.
• Ability to handle confidential information with discretion.

Salary Range

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

• A competitive wage.
• A comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc.
• Generous paid time off.
• A 401(k) plan with a company match.
• An added incentive for your children to apply for the Michaels Employee Scholarship Program.
• A team-oriented environment.
• Variety of professional development opportunities.
• A culture where all are welcome.