EverHealth - Account Manager, DrChrono (Remote, US)

At EverCommerce (Nasdaq: EVCM), we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

DrChrono, an EverCommerce solution, is at the forefront of a healthcare and technology transformation. Our Account Management team is growing and we’re looking for sales and support professionals passionate about helping us drive our mission to modernize healthcare with technology. With 95% customer satisfaction and a best-in-class medical platform, we have built a software that doctors, medical professionals, partners, and patients love to use.

About the role

We are looking for an Account Manager to focus on maintaining existing accounts that are using DrChrono by scheduling check-ins, resolving customer issues, and preventing churn. You’ll likely excel in this role if you love talking with customers, optimizing their accounts, and don’t shy away from solving tough issues when they arise—in fact, you revel in coming up with creative solutions to create win/win results. Your role is crucial to our company as you help us retain existing business closed by the Inside Sales Representatives.

Responsibilities

• Serve as a point of contact for assigned customer accounts and maintain existing contracts.
• Respond professionally to urgent inbound phone calls from existing DrChrono customers.
• Be a point of contact to handle and resolve customer complaints from customers in your territory.
• Identify and escalate priority issues, bugs, or product feature recommendations.
• Educate DrChrono customers about new product offerings.
• Schedule regular check-ins with our customers to fully optimize their DrChrono account.
• Troubleshoot problems and provide relevant information to your clients regarding their accounts.
• Onboard and train new clients in all aspects of the DrChrono system.

Qualifications

• 1 year of customer service (Preferred).
• 4-year college degree (Preferred).

Skills

• Salesforce experience (Optional).
• EHR / Healthcare experience (Optional).
• Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional).
• Ability to communicate product value and recognize opportunities.
• Strong organizational skills and exceptional follow-through abilities.
• Goal-oriented and data-driven.
• Strong verbal and written communications.
• Affable personality that blends well with an innovative and vibrant startup environment.

Location

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States—if you’re close to one of our offices, you can work in-office or 100% remotely. You must be eligible to work without sponsorship, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits

• Flexibility to work where/how you want within your country of employment—in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Pay

The on-target earnings compensation (base + commissions) for this position is $80,000 to $90,000 USD per year based on US location. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise.