Evergreen Deployment Technician

Evergreen Deployment Technician position in Charlotte, NC.

About the role

This position is responsible for completing hardware refreshes (computers and some peripherals) for the duration of the Evergreen project. Technicians will travel to various county buildings in a county vehicle driven by a full-time employee. A professional appearance and excellent customer service are expected.

Responsibilities

• Transport and store computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly).
• Image computers with Windows 11 utilizing SCCM.
• Schedule computer replacements with end users through ServiceNow.
• Complete computer refreshes at each end user’s desk.
• Reclaim and transport old computers.
• Document inventory updates within HAM Pro (in ServiceNow).

Requirements

• 2 years of experience with larger scale deployments (1000/year or similar).
• 2 years of experience transporting and storing computer inventory following documented procedures.
• 2 years of experience imaging computers with Windows 11 utilizing SCCM.
• 2 years of experience scheduling computer replacements with end users through ServiceNow.
• 2 years of experience with computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow).

Skills

• Experience with ServiceNow & HAM Pro (highly desired).
• Experience with Apple iPhone deployment (highly desired).

Benefits

• Long-term stability with multi-year opportunities and room to grow.
• Comprehensive health coverage.
• 401(k) program for future financial security.
• Immediate Green Card processing support, if required.