EverCommerce: People Operations Specialist

About the role

Serves as a senior operational contributor on the People Operations team, responsible for maintaining the integrity, compliance, and scalability of core HR programs and systems. Brings meaningful HR experience to a role that sits at the intersection of data, process, and program ownership. Reports to the People Operations Manager and partners closely with HR Generalists, Coordinators, and cross-functional stakeholders to ensure People Operations runs accurately, efficiently, and in full compliance with regulatory requirements.

Responsibilities

• HR Data Integrity & Systems Management
• Serve as a steward of employee data within the HRIS (Workday preferred), ensuring records are accurate, complete, and audit-ready at all times
• Process employment actions — new hires, promotions, transfers, title changes, location changes, level changes, and terminations — with a strong understanding of downstream impacts on compensation, benefits, reporting structures, and compliance
• Conduct regular data audits and clean-up cycles to identify and resolve discrepancies proactively
• Partner with the Systems/Workday team on process improvements, configuration changes, and testing
• Maintain org structure data and position management with an understanding of how job architecture decisions ripple across the organization
• Compliance & Policy Administration
• Own the day-to-day compliance posture of People Operations, including documentation standards, records retention practices, and process controls
• Proactively monitor federal, state, and local regulatory changes; recommend and implement policy and handbook updates in partnership with the People Ops Manager and Legal
• Prepare for and support internal and external HR audits, including pulling records, organizing documentation, and coordinating responses across functions
• Maintain the employee handbook and policy library as living documents, ensuring accuracy and alignment with current law and company practice
• Support leave of absence tracking and administration, ensuring proper documentation and compliance with applicable regulations
• Program Maintenance & Operational Ownership
• Maintain and continuously improve core People Ops programs, including onboarding, offboarding, and recurring compliance workflows
• Identify process gaps and inefficiencies; propose and implement practical, scalable solutions in partnership with the People Ops Manager
• Build and maintain standard operating procedures and process documentation to support team consistency and knowledge continuity
• Partner with cross-functional teams (Finance, Legal, IT, Payroll) to keep People programs aligned with broader organizational requirements
• Project Management & Reporting
• Support and at times lead defined People Ops projects, managing timelines, documentation, and stakeholder communication
• Produce recurring and ad hoc People analytics reports for leadership, including headcount, attrition, org change activity, and compliance metrics
• Track project milestones and surface blockers proactively to the People Ops Manager
• Team Support & Escalation
• Serve as a resource to the People Ops Coordinator on complex or ambiguous employment actions, providing context on policy, process, and downstream impact
• Partner with HR Generalists by ensuring operational data and documentation are accurate and complete ahead of employee relations or business partner work
• Understand and apply knowledge of job architecture, position management, and the organizational implications of employment changes

Qualifications

• 3–5 years of progressive HR experience, including meaningful time in an HR Operations, HR Generalist, or HR Coordinator role
• Demonstrated hands-on experience with HRIS data management, employment action processing, and HR compliance
• Strong working knowledge of federal and multi-state employment law (FLSA, FMLA, ADA, EEO, and state-specific leave and wage laws)
• Experience with enterprise HRIS platforms; Workday experience strongly preferred
• Solid understanding of job architecture concepts and the organizational impact of position-level changes (title, level, location, reporting structure)
• High attention to detail with a track record of maintaining accurate, audit-ready data and documentation
• Strong organizational skills and the ability to manage multiple ongoing workstreams independently
• Clear, professional written and verbal communication skills

Preferred Experience

• Supporting or leading HR audits and records management programs
• Familiarity with HR ticketing or case management systems (Jira, ServiceNow, or equivalent)
• Exposure to benefits administration or leave of absence management
• PHR, SHRM-CP, or equivalent HR certification (or active pursuit)
• Experience working in a fast-paced or high-growth organization