Events Manager

Position Purpose

The Event Manager’s responsibility is to prepare all event documentation and coordinate with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily handles complex events. The Event Manager supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. They serve as the event planner’s primary contact (following turnover) on property and are responsible for their experience.

Essential Functions

• Continually update and detail already definite bookings and existing accounts within a 4-week period for distribution to all appropriate departments.
• Address all inquiries and handle accordingly in a timely manner (24-hour period).
• Negotiate and capture all feasible inquiry business.
• Make accurate and solid decisions on which inquires to book and which to turn down. Negotiate special menus and/or meeting room rental charges effectively and in the best interest of the hotel.
• Professionally greet and handle all "walk-in" business.
• Secure rooming lists, direct bill applications, tax exempt forms, VIP names, VIP amenities, and complimentary rooms in a timely manner for all incoming groups.
• Effectively complete all pre-convention documents for processing and distribution to all appropriate departments.
• Upsell specialty menus for parties, special events, and theme breaks.
• Meet daily with Chef and/or Food and Beverage Director to secure specialty menus, pricing, odd requests, and dietary restrictions.
• Cultivate and maintain an ongoing rapport with equipment distributors, exposition companies, food purveyors, and special events companies.
• Continually strive to facilitate effective communication lines with all departments for the good of the hotel and the good of the groups meeting here.
• Make changes and revisions with clients up until and including the day of arrival/change BEO book to reflect these changes with efficiency.

Specific Job Knowledge, Skills, and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualification Standards

• Education: One year certificate from college or technical school; or equivalent combination of education and experience.
• Experience: Three to six months related experience and/or training.

About HVMG

Our Be Excellent culture is more than just words on a website; we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG is an Equal Opportunity Employer

This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.