Events Concierge

About the role

The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity – City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator.

Responsibilities

• Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral & written).
• Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to “Day of Event” needs, and ensuring general security of the facility and grounds.
• As the primary point of contact in emergency situations; coordinating with first responders and other venue staff.
• During events, record detailed information for billing purposes and update event checklists.
• Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water.
• Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts.
• Remedies or reports deficiencies to supervisor.
• Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling Coordinator, and/or Event Operations Manager.
• Work collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages.
• Must have the ability to work a variety of shifts, including weekends, evenings, and holidays.
• Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
• As needed, and when time allows, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.).
• Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events.
• At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces.
• Perform work without direct supervision in a fast paced, ever-changing environment to identify & prioritize daily duties and unexpected challenges.
• Anticipate the client’s needs, respond promptly, and acknowledge all guests’ requests, and triage issues, however busy.

Qualifications

• Possess an inherent passion for customer service, events, and hospitality.
• Demonstrate strong organizational, prioritization, stress management and time management skills.
• Able to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
• Able to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
• Establish and maintain effective working relationship with coworkers, participants, patrons, clients/users, and public.
• Communicate effectively in both oral and written form with external and internal customers.
• Pro-active and persistent in pursuing and completing tasks by striving to exceed expectations and goals.
• Demonstrate a talent for efficient completion of assigned tasks with intimate attention to detail.

Skills

• High school diploma or general education degree (GED) required.
• Current CMP certification and/or degree in hospitality management preferred, two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience.
• Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment.

Benefits

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

Pay

Hourly rate: $16.75 per hour

Schedule

Variable hours including early morning, afternoon, evening, and late-night shifts during the week, weekends, and some holidays.