Jobs · Customer Service · Massachusetts

Event Concierge

Miraval Resorts & Spas · Lenox, MA · 2 wk ago
Customer ServiceFull-time

Duties and Responsibilities

  • Acting as a liaison between clients, resort operations, and event planning, the Event Concierge proactively resolves issues, fulfills special requests, coordinates logistics, and serves as the go-to resource for day-of event support.
  • Thrives in a fast-paced environment, anticipates needs before they arise, and embodies Miraval’s commitment to personalized service and wellbeing.

Qualifications

  • Embraces the ethos and culture of the Miraval wellbeing brand.
  • Preferred internal candidate with demonstrated knowledge of Miraval operations and resort culture with ability to create strong relationships across resort departments and ability to collaborate effectively with diverse teams.
  • Experience with hospitality, guest services, events, concierge, or resort operations.
  • Exceptional customer service, communication, organization, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office and ability to quickly learn hospitality systems.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedules, including early morning or late evening shifts, weekends, and holidays as needed.

Benefits

  • World class resort
  • Awarded Fortune’s 100 best companies to work for
  • Unlimited use of our fitness center, yoga classes, and lectures
  • Tuition or wellbeing reimbursement
  • Free golf
  • Employee discounts on all spa services and programming
  • Discounted rates at Hyatt Hotels

Equal Opportunity Employer

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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