Event Concierge

About the role

The Event Concierge at Benchmark Hospitality at Deloitte University Hotel & Conference Center oversees the operations, sets, and movement of the overall program logistics. They manage the day-to-day floor execution of the programs by ensuring events materialize 100% accurately as specified through the program agenda and BEO’s, along with coordinating change management.

Responsibilities

• Ensure logistics are in place and executed for meetings.
• Oversee Program “Turn” Activities and ensure smooth programmatic flow.
• Provide Room and AV orientations as needed.
• Afford assistance with movement and placement of conference materials, along with pre- and post-event prepping, shipping, and storing.
• Act as a resource, supporting the efforts of the Event & Meeting Managers.
• Confirm break, meal, reception, and special event timing, as needed.
• Ensure that all meeting changes are vetted, communicated, executed, and tracked for historical purposes.

Requirements

• Previous guest or customer service experience required.
• One year of administrative experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills.
• Proficient in Microsoft Excel, Outlook, and Word.
• Microsoft Teams, OneNote, and PowerPoint experience desirable.
• Knowledge of Event, Sales, and Catering systems preferred.
• Infor experience desirable.

Qualifications

• Previous guest or customer service experience required.
• One year of administrative experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills.
• Proficient in Microsoft Excel, Outlook, and Word.
• Microsoft Teams, OneNote, and PowerPoint experience desirable.
• Knowledge of Event, Sales, and Catering systems preferred.
• Infor experience desirable.

Skills

• Previous guest or customer service experience.
• Administrative experience.
• Hospitality industry experience.
• Strong computer skills.
• Microsoft Excel, Outlook, and Word proficiency.
• Microsoft Teams, OneNote, and PowerPoint experience.
• Event, Sales, and Catering system knowledge.
• Infor experience.

Benefits

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leverage Leadership and Career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

Pay

$19 per hour

Schedule

Full Time