Event Technology Services Supervisor

Basic Function and Responsibility

Under general supervision from the User Support Services Manager, this is a hands-on role that directs, schedules, and coordinates technology support for special events and provides support for specialized event spaces across the college. Acts as the authority on the use of technology in Oakton's current collaborative and event spaces (conference rooms, meeting rooms, focus rooms, hybrid classrooms, etc.). This position coordinates with areas across the college as well as community rental partners to provide support for events. This position assumes delegated authority and oversight of the department in the absence of the User Support Services Manager.

Characteristic Duties and Responsibilities

• Lead the coordination and delivery of all IT/AV services for internal and external events for the campus(es) or sites of their User Support Services area.
• Serve as the senior technical liaison between Information Technology and key business units (Academic Affairs, Marketing and others).
• Provide "white-glove" technical oversight for high-visibility events involving executive leadership and external VIPs.
• Cooky navigation/legal/EEO/scam-warning boilerplate removed for brevity.

Job Requirements

• Qualifications and Working Conditions:
• Bachelor's degree in a related field (Educational Technology, Learning Technology, Information Technology, Computer Information Systems with a focus on hardware, or similar) or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired, is required.
• Four years of direct work experience supporting A/V technology and systems in event and collaboration spaces is required.
• Education may not be substituted.
• Two years' experience supporting video conferencing and lecture capture is required.
• Evidence of a basic understanding of networking as related to complex A/V and event support is required.
• Experience in a higher education is preferred.
• A high level of interpersonal and communication skills and excellent customer service skills are required.
• Supervisory experience is preferred.
• Project management experience is required.

Physical Demands

• Work requires some lifting of items weighing up to 50 pounds, some stooping, kneeling, crouching, and/or crawling and use of ladders.
• Mobility to move from building to building on-Campuses and travel between campuses and off-campus sites is required.
• The job is performed in a generally hazard free environment.
• This position may require evening and weekend work to support college events.

Additional Information

• HOURS: Monday - Friday 9:15 am - 6:00 pm
• SALARY: Compensation will be commensurate with experience. The minimum starting salary is $34.00 per hour which equates to $68,519 annualized based on Oakton's summer hours schedule.
• Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days.
• For information regarding employment eligibility, please visit our employment at Oakton web page.
• Equal Opportunity Employer