Event Staff Experience Coordinator

About the Organization

The Philadelphia Eagles are regarded as one of the most storied franchises in the National Football League. Under Chairman and CEO Jeffrey Lurie's leadership, the organization is committed to excellence and globally recognized for its progressive and strategic approach off the field. The team leverages its star power to support innovative autism research and care programs, youth football initiatives, social justice efforts, sustainability measures, and more, building a legacy that inspires a global community of Eagles fans. Lincoln Financial Field, home to the Super Bowl LII and LIX champions, offers a first-class experience in a safe, clean, and friendly environment and is one of the world's most admired stadiums due to its commitment to the fan experience. The organization empowers its members to lead with passion, dedication, and creativity while fostering cross-functional collaboration to establish a winning culture.

About the Role

The Event Staff Experience Coordinator will coordinate all aspects of Part-Time Game Day Staff communications, payroll processing, event scheduling, game day staff budgets, and act as the liaison between part-time staff and Human Resources. This role reports directly to the Event Staff Operations Manager and involves managing the 50/50 game day operation, ABI software, vendor relationships, and partnerships with the Merchandise team for hiring, onboarding, and training of part-time staff. The coordinator will also manage employee record-keeping, organize the game day staff party, and collaborate with the Event Operations team on special event staffing needs.

Responsibilities

• Develop and maintain day-to-day staff communication, including training seasonal associates to communicate effectively and efficiently.
• Manage part-time staff hiring, including posting positions, interview management, onboarding, and training.
• Manage the ABI MasterMind program and maintain and update event schedules for Game Day Staff.
• Evaluate Game Day Staff performance, manage employee points, and create and send employee performance notification letters and termination letters.
• Update and track Game Day Staff feedback and discipline.
• Act as a liaison to Human Resources and Accounting to ensure Game Day Staff employment files are up to date and payroll adjustments are processed in a timely manner.
• Manage the Eagles Autism Foundation's 50/50 Raffle Operation on Eagles Game Days, overseeing a part-time raffle team of 40+ staff members.
• Manage employment verifications for current and prior employees.
• Analyze employee feedback to identify areas of improvement.
• Manage and organize Employee Check-In.
• Partner with Merchandise to coordinate all aspects of part-time staff hiring, onboarding, and training.
• Partner with Event Operations on special event staffing needs, scheduling, and positioning.
• Plan, organize, and execute the part-time staff post-season party.
• Work all events at Lincoln Financial Field as well as Game Day Staff-related events.
• Perform additional duties as assigned by the Event Staff Operations Manager.

Desired Competencies

• Personal Accountability: Gains input from others and moves decisions forward in the organization; accountable for actions.
• Integrity & Values: Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
• Interpersonal Confidence: Strong interpersonal skills; effectively communicates and relates to all levels within and outside the organization; builds positive and productive relationships.
• Results Oriented: Drives the team and organization for results to improve bottom-line performance; makes timely or planned decisions appropriate to the circumstances or situation.
• Adaptability: Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
• Managing Processes: Ability to manage appropriate steps to get projects completed.
• Organizational Ability: Attention to detail, demonstrates time and energy to ensure tasks are properly handled and completed correctly.

Requirements

• At least 1 year of professional administrative support experience.
• College degree required.
• Ability to prioritize multiple projects.
• Ability to maintain confidentiality of all business matters.
• Excellent verbal, written, and interpersonal communication skills, with strong organizational and planning abilities.
• Strong interest or background in Customer Service and Operations.
• Preferably has previous ABI or other staff management systems experience.

Benefits

• Generous time off effective the first day of hire, including paid holidays (including 2 floating holidays), summer Fridays, 3 weeks paid vacation, sick time, and Eagles time.
• Comprehensive Health and Wellness Benefits.
• Financial wellness programs, including a 401(k) with company match and a company-provided Pension Plan.