Event Staff Experience Coordinator

Under Chairman and CEO Jeffrey Lurie's leadership, the Philadelphia Eagles organization is committed to excellence and globally recognized for a progressive, strategic approach off the field. The team leverages its platform to support autism research, youth football initiatives, social justice efforts, and sustainability measures, building a legacy that inspires a global community of fans. Lincoln Financial Field is home to the Super Bowl LII and LIX champions and is renowned for its first-class, fan-focused experience.

About the role

The Event Staff Experience Coordinator will coordinate all aspects of Part-Time Game Day Staff communications, payroll processing, event scheduling, game-day staff budgets, and act as the liaison between part-time staff and Human Resources. This role reports directly to the Event Staff Operations Manager and assists with the 50/50 game-day operation, manages ABI software and vendor relationships, partners with Merchandise for hiring and training, and oversees part-time employee record-keeping and event staff experience initiatives.

Responsibilities

• Develop and maintain day-to-day staff communication, including training seasonal associates to communicate effectively.
• Manage part-time staff hiring, including posting positions, interview management, onboarding, and training.
• Manage the ABI MasterMind program and maintain/update event schedules for Game Day Staff.
• Evaluate Game Day Staff performance, manage employee points, and create/send performance notification and termination letters.
• Update and track Game Day Staff feedback and discipline.
• Liaise with Human Resources and Accounting to ensure employment files are up to date and payroll adjustments are processed timely.
• Manage the Eagles Autism Foundation's 50/50 Raffle Operation on Eagles Game Days, overseeing a part-time raffle team of 40+ staff.
• Handle employment verifications for current and prior employees.
• Analyze employee feedback to identify areas of improvement.
• Manage and organize Employee Check-In.
• Partner with Merchandise to coordinate all aspects of part-time staff hiring, onboarding, and training.
• Partner with Event Operations on special event staffing needs, scheduling, and positioning.
• Plan, organize, and execute the part-time staff post-season party.
• Work all events at Lincoln Financial Field and Game Day Staff-related events.
• Perform additional duties as assigned by the Event Staff Operations Manager.

Qualifications

• At least 1 year of professional administrative support experience required.
• College degree required.
• Ability to prioritize multiple projects.
• Ability to maintain confidentiality of all business matters.
• Excellent verbal, written, and interpersonal communication skills, with strong organizational and planning abilities.
• Strong interest or background in Customer Service and Operations.
• Preferably has previous ABI or other staff management systems experience.

Skills

• Personal Accountability: Gains input from others and moves decisions forward; accountable for actions.
• Integrity & Values: Trusted to act truthfully and values direct, honest communication at all levels.
• Interpersonal Confidence: Strong interpersonal skills; effectively communicates and relates to all levels within and outside the organization.
• Results Oriented: Drives the team and organization for results to improve bottom-line performance.
• Adaptability: Responds quickly and effectively to changing trends and circumstances; embraces change and learns from past mistakes.
• Managing Processes: Ability to manage steps to complete projects efficiently.
• Organizational Ability: Attention to detail and ensures tasks are handled and completed correctly.

Benefits

• Generous time off effective the first day of hire, including paid holidays (2 floating holidays), summer Fridays, 3 weeks paid vacation, sick time, and Eagles time.
• Comprehensive Health and Wellness Benefits.
• Financial wellness programs, including a 401(k) with company match and a company-provided Pension Plan.