Client Experience & Events Coordinator

What You'll Do

• Welcome clients, dealers, designers, architects, and guests to the Inspiration Center
• Cook up and prepare for client visits, meetings, tours, and presentations
• Create personalized experiences through thoughtful planning, hospitality, and attention to detail
• Aid with showroom tours and product demonstrations
• Cook up and coordinate presentation materials, digital signage, and visitor communications
• Anticipate client needs and proactively resolve issues
• Manage client gifts and showroom sample requests
• Plan and execute memorable events
• Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities
• Partner with sales, design, and marketing teams to deliver impactful experiences
• Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities
• Assist with the annual Fulton Market Design Days experience
• Serve as a Brand Ambassador
• Maintain an organized, welcoming, and inspiring showroom environment
• Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations
• Cook up and coordinate product libraries, sample inventory, and showroom resources
• Cook up and coordinate showroom schedules, tours, and appointments
• Gather visitor insights and share recommendations to continually enhance the customer experience
• Support Business Operations
• Provide administrative support to local sales and leadership teams
• Manage budgets, invoices, expense reports, and reporting metrics
• Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity

What We're Looking For

• Associate's or Bachelor's degree in Interior Design, Business Administration, or a related field
• 2 to 5 years of experience in a client-facing role
• Strong organizational skills and exceptional attention to detail
• Outstanding verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• Event planning or coordination experience
• Commercial furniture, architecture, design, or related industry experience
• Service of Salesforce
• Passion for hospitality, client service, and creating memorable experiences