Client experience coordinator

Client Service Representative / Dispatcher Join Thomas Edison Electric, as a Client Service Representative/Dispatcher and play a key role in delivering a seamless client experience. In this full-time, in-office position, you’ll coordinate schedules, support electricians, and help keep operations running smoothly. Enjoy a clear path to $56K annually, fully paid health benefits, 401(k) matching, PTO, and a team-focused culture. The ideal candidate is a high-energy communicator who thrives in a fast-paced environment. You are organized, dependable, and adaptable, with the ability to multitask while providing exceptional service. If you enjoy problem-solving and helping people, you’ll fit right in with a company that values professionalism, teamwork, and growth.Position OverviewPay Range: Clear Path to $56K Annually! Schedule:Full-Time, In-Office Only PositionMultiple Shifts AvailableWeekend Shifts AvailableBenefits401(k) Retirement Plan with Company MatchingEmployee DiscountHealth Insurance (fully paid)Vision Insurance (fully paid)Paid Time OffTuition ReimbursementPaid HolidaysCompany Events, Lunches, Incentives & Parties!Position RequirementsMust be able to proficiently navigate Windows 10 & 11Proficient in all aspects of Microsoft Office 365 (Adobe Acrobat Pro is a plus)Must be able to multitask in a fast-paced environmentExperience with heavy inbound and outbound callsDemonstrate excellent phone, verbal and written communication skills to present to clientsOrganization, self-discipline and a quick learnerMust have good vocabulary, spelling and typing skillsBilingual a plus but not requiredProven client service experience (minimum 1 year)Able to pass a Background Check and Drug Test This Job Is:A job for which military-experienced candidates are encouraged to applyA good job for someone just entering the workforce or returning to the workforce with limited experience and educationA job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaA “Fair Chance” job. We are fair chance employers ready to help you build the career and life you deserve Education: High school or equivalent (Preferred)Position ResponsibilitiesSchedule and coordinate client service requests for same-day and future appointments.Communicate with electricians, team members, and clients to ensure a seamless experience.Answer emails and texts promptly from clients and staff.Dispatch service calls efficiently while maintaining a friendly, professional demeanor.Perform administrative tasks, including written proposals.Keep all parties updated with clear communication.Maintain a positive, can-do attitude while multitasking in a fast-paced environment.Company OverviewThomas Edison Electric, is known throughout the Newtown, PA area for delivering dependable electrical services with a commitment to quality, professionalism, and client satisfaction. Their growth is driven by a culture focused on teamwork, integrity, and exceptional service. Employees enjoy a supportive, fast-paced environment where hard work is recognized and growth is encouraged. With excellent benefits and strong leadership, Thomas Edison Electric offers a rewarding long-term career for motivated professionals. 🎯Culture:We are committed to excellence, integrity, and teamwork while fostering a culture of continuous improvement. Your positive attitude and dedication help create exceptional client experiences every day. 🔧Focus Service:We prioritize responsiveness, reliability, and professionalism in every interaction. From scheduling to dispatching, your role helps ensure clients receive prompt and courteous service. 📚Learning Opportunities:We invest in our team through professional development and tuition reimbursement. We provide the tools and support to help you grow and advance your career. 🤝Standards:Clients rely on us for dependable electrical solutions and outstanding service. We focus on building lasting trust through professionalism, expertise, and reliability. ▶️Premium Workplace:We offer benefits that support your career and well-being, including 401(k) matching, paid health and vision insurance, PTO, tuition reimbursement, and fun company events. Disclaimer: By completing this form you give Thomas Edison Electric, Inc. permission to contact you through email, phone, and text about current job openings.