Event Services Technician - Audio Visual, Event Technology

About the Role

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for clients who demand excellence. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. As an Event Services Technician, you will assist with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering unmatched customer service.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear instructions on how to operate equipment.
• Provide continued communication with clients to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with clients and obtain signatures.
• Comply with all Company security and safety measures.
• Monitor and secure inventory, ensuring equipment is in good working order and rental condition.
• Report any lost, stolen, or damaged equipment to management immediately.
• Ensure all Company-occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills, including audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Skills

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.