Event Services Technician - Audio Visual, Event Technology

About the Role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with the client to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with the client and obtain the client’s signature on invoice(s).
• Comply with all Company security and safety measures.
• Constantly be aware of property inventory and location of equipment, ensuring inventory is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Immediately report any lost, stolen, or damaged equipment to management.
• Ensure all Company-occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills, including audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Skills

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.