Event Services Technician - Audio Visual, Event Technology

About the Role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude, Innovation is our mindset, and Our people make the difference.

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with the client to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with the client and obtain the client’s signature on invoice(s).
• Comply with all Company security and safety measures.
• Constantly be aware of property inventory and location of equipment, ensuring inventory is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Immediately report any lost, stolen, or damaged equipment to management.
• Ensure all Company-occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills, including audio, video/data, staging, computer operation, and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Skills & Knowledge

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.