Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

About the role

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Responsibilities

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information is detailed and complete.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Ensure all inventory is in good working order and rental condition.
• Comply and enforce all Company security and safety measures.
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor.
• Continually work toward updating and improving technical skills.
• Maintain accurate client event information into the Company’s billing/event order system.
• Review invoice with client and obtain client’s signature on invoice and add-ons.
• Ensure all Company occupied areas are clean, organized and up to Company standards.
• Perform other duties as assigned.

Supervisory Responsibilities

• Indirectly provide oversight to technical crew for daily activities.
• Provide coaching, mentoring, and directing work.

Requirements

• Two (2) to three (3) years’ prior experience in the audio visual and/or hospitality industry.
• Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Skills

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.