Event Services Supervisor - Audio Visual, Event Technology

Join our team at Laguna Cliffs Marriott Resort & Spa in Dana Point, CA, a stunning coastal resort overlooking the Pacific, where ocean views, elevated hospitality, and exceptional meetings and events come together to create memorable guest experiences.

About the Company

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the Role

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal, and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Responsibilities

• Supervise non-union, union, and contract labor to ensure all set-up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information is detailed and complete.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with the client to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Ensure all inventory is in good working order and rental condition.
• Comply with and enforce all Company security and safety measures.
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
• Ensure any lost, stolen, or damaged equipment is immediately reported to supervisor.
• Continually work toward updating and improving technical skills.
• Maintain accurate client event information in the Company’s billing/event order system.
• Review invoice with client and obtain client’s signature on invoice and add-ons.
• Ensure all Company-occupied areas are clean, organized, and up to Company standards.
• Perform other duties as assigned.

Supervisory Responsibilities

• Indirectly provide oversight to technical crew for daily activities.
• Provide coaching, mentoring, and directing work.

Requirements

• Two (2) to three (3) years’ prior experience in the audio visual and/or hospitality industry.
• Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Skills

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Pay

$26 - $30/hr.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.