Event Services Supervisor - Audio Visual, Event Technology

Join our team at Omni Los Angeles Hotel, a distinctive luxury destination in the heart of downtown Los Angeles, where modern elegance, exceptional service, and the energy of one of the world’s most dynamic cities come together to create unforgettable guest experiences.

About the Company

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the Role

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal, and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Responsibilities

• Supervise non-union, union, and contract labor to ensure all set-up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information is detailed and complete.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with the client to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Ensure all inventory is in good working order and rental condition.
• Comply with and enforce all Company security and safety measures.
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
• Ensure any lost, stolen, or damaged equipment is immediately reported to the supervisor.
• Continually work toward updating and improving technical skills.
• Maintain accurate client event information in the Company’s billing/event order system.
• Review invoice with client and obtain client’s signature on invoice and add-ons.
• Ensure all Company-occupied areas are clean, organized, and up to Company standards.
• Perform other duties as assigned.

Supervisory Responsibilities

• Indirectly provide oversight to technical crew for daily activities.
• Provide coaching, mentoring, and directing work.

Requirements

• Two (2) to three (3) years of prior experience in the audio-visual and/or hospitality industry.
• Two (2) years of advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Skills & Knowledge

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Pay

$26 - $30/hr.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.