Event Services Supervisor - Audio Visual, Event Technology

About the Role

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences. Pinnacle Live, a premium in-house AV and event production company, is seeking an Event Services Supervisor to oversee floor operations, including set-up, removal, and operation of technology equipment, while delivering exceptional customer service.

Responsibilities

• Supervise non-union, union, and contract labor to ensure all set-ups and strikes meet Pinnacle Live’s standards.
• Ensure clear communication of daily expectations to AM and PM shifts, with detailed and complete log information.
• Greet guests/clients before events and provide clear instructions on equipment operation.
• Maintain continuous communication with clients to ensure event success and follow through on all requests.
• Ensure all inventory is in good working order and rental condition.
• Comply with and enforce all company security and safety measures.
• Manage venue inventory and equipment location to prevent theft and damage.
• Report any lost, stolen, or damaged equipment immediately to the supervisor.
• Continuously update and improve technical skills.
• Maintain accurate client event information in the company’s billing/event order system.
• Review invoices with clients and obtain signatures for invoices and add-ons.
• Ensure all company-occupied areas are clean, organized, and meet company standards.
• Perform other duties as assigned.

Requirements

• Two (2) to three (3) years of prior experience in the audio visual and/or hospitality industry.
• Two (2) years of advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Qualifications

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.