Event Security

About the role

The Pensacola Saenger Theatre is seeking an energetic and friendly individual to join our team as an Event Security Officer. This is a part-time, event-based, hourly position with shifts that may include days, nights, weekdays, weekends, and holidays. Reporting to the Operations Manager, your primary responsibility will be to ensure the safety of guests and secure restricted areas.

Responsibilities

• Accurately check all staff/guests’ bags as they enter the theatre, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
• Operate a walkthrough magnetometer to screen guests, employees and contractors entering the theatre.
• Ensure guests feel welcomed by greeting guests to the theatre in a friendly, professional manner.
• Verify credentials to ensure control of access into restricted areas.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
• Assist guests in ticket scanning kiosks when needed.
• Responds immediately and professionally to guest disturbances/incidents.
• Secures the perimeter of ticketed areas.
• Arrives for shift on time, neatly groomed and in a clean, pressed well-maintained uniform.
• Accurately and thoroughly complete incident reports when needed.
• Effectively diffuse potentially volatile situations.
• Works cooperatively with other departments and vendors within the arena.
• Interacts with guests in a polite and professional manner.
• Answers guests' questions in a knowledgeable, helpful, and professional manner.
• Consistently and continually enforce facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Maintain awareness of the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Perform other duties as required to the satisfaction of supervisors and management.

Qualifications

• Excellent interpersonal and communication skills.
• Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understand written and spoken English.
• Must be able to communicate in a clear manner with guests and teammates.

Skills and Abilities

• Previous customer service experience preferred.
• Previous experience in guest relations or security; ideally in a theatre or event setting preferred.