Event Security

Essential Duties And Responsibilities

• Accurately check all staff/guests bags as they enter the arena, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
• Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena.
• Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner.
• Verifies credentials to ensure control of access into restricted areas.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
• Assists guests in ticket scanning kiosks when needed.
• Responds immediately and professionally to guest disturbances/incidents.
• Secures the perimeter of ticketed areas.
• Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
• Accurately and thoroughly complete incident reports when needed.
• Effectively diffuse potentially volatile situations.
• Works cooperatively with other departments and vendors within the arena.
• Interacts with guests in a polite and professional manner.
• Answer guests’ questions in a knowledgeable, helpful and professional manner.
• Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.

Qualifications

• Previous customer service experience required.
• Previous experience in guest relations or security; ideally in an arena or event setting preferred.
• High school diploma or equivalent.
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Excellent verbal communication skills required with a thorough understanding of written and spoken English.
• Bilingual is a plus.
• Knowledge and skill in radio communication.
• Ability to listen effectively, take and execute directions as given.
• Ability to remain calm and focused during times of stress.
• Work independently, exercising judgment and initiative to diffuse situations.
• Remain flexible and adjust to situations as they occur.