Event Security

About the role

The Event Security Officer at SNHU Arena is responsible for maintaining a safe and secure environment for guests, employees, performers, vendors, and visitors during events and non-event operations. This position supports crowd management, monitors security systems, responds to incidents, and provides high-level customer service while ensuring all arena policies and safety procedures are followed.

Responsibilities

• Greet guests in a friendly and professional manner upon arrival.
• Scan tickets and assist guests with entering the arena.
• Help guests locate their seats and provide general event and venue information.
• Verify tickets for entry into seating sections and restricted areas as needed.
• Absorb guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed.
• Maintain assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements.
• Proactively assist guests who may have questions, concerns, or need help during events.
• Handle guest concerns professionally and notify a supervisor if additional support is needed.
• Remain calm and assist with guest safety in the event of an emergency by following arena procedures.
• Help maintain the cleanliness of seating sections by picking up debris and checking for lost items.
• Support event operations before, during, and after events as needed.
• Follow all arena policies, procedures, and dress code guidelines.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Previous customer service experience is preferred.
• Experience working in event venues, arenas, or guest services is a plus.
• Strong customer service and communication skills.
• Friendly, positive, and professional attitude.
• Ability to work well in a team environment.
• Ability to remain calm in a fast-paced and high-energy environment.
• Reliable and able to maintain consistent attendance.
• Ability to follow written and verbal instructions.