Event Security

Responsibilities

• Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field
• Deliver exceptional customer service by actively engaging with guests, providing directions, answering questions, and addressing concerns or complaints
• Ensure a visible security presence at entry and exit gates, the Ballpark, dugouts, bullpens, team shops, and restricted areas
• Monitor and secure restricted locations, preventing access by unauthorized individuals
• Welcome and interact with guests in a friendly and engaging manner upon their entry and exit
• Provide effective crowd management and assist with movement as needed
• Respond calmly and professionally to conflicts, medical situations, or other incidents, and complete the necessary reports promptly
• Apply a thorough understanding of Progressive Field policies and procedures, ensuring they are consistently enforced
• Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures
• Follow your assigned work schedule, and participate in pre-event briefings and meetings
• Communicate proactively with your Manager regarding potential work conflicts, including absences, emergencies, or scheduling adjustments

Requirements

• Must be 18 years of age or older
• Successfully complete training requirements provided by the Cleveland Guardians, including eight (8) hours of security and anti-terrorism training in the first year of employment, and a minimum of four (4) hours annually thereafter
• Possess a working understanding of safety and security functions, customer service philosophies, and principles related to conflict de-escalation and resolution
• Join and maintain good standing in the Service Employees International Union, Local 1
• Develop a clear understanding of various departments within the organization and the specific staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

Availability Requirements

• Availability for a minimum of 53 out of 81 home games each year (65%) is required
• Must be open to working events beyond Cleveland Guardians baseball games

Organizational Requirements

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public
• Builds robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit, contributing to a positive, respectful work environment
• Performs the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment
• Acts according to the organizational values and service excellence at all times
• Willingness to work extended days and hours, including holidays and weekends
• Willingness to adhere to all Major League Baseball and Club policies

Benefits

The expected hourly rate for this position is $16. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.