Event Security

About the role

LEGENDS GLOBAL, the leader in privately managed public assembly facilities, seeks an energetic and friendly individual for a part‑time Event Security position at LEGENDS GLOBAL‑OKC. Under the supervision of Guest Relations and Event Security Managers, the role focuses on ensuring guest safety and securing restricted areas, typically working after normal business hours.

Responsibilities

• Accurately check all staff/guests bags as they enter the arena, using x‑ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re‑screening as indicated by equipment.
• Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena.
• Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner.
• Verify credentials to ensure control of access into restricted areas.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, such as x‑ray equipment, ticket kiosks, handrails, and search tables.
• Assist guests in ticket scanning kiosks when needed.
• Respond immediately and professionally to guest disturbances/incidents.
• Secure the perimeter of ticketed areas.
• Arrive for shift on time, neatly groomed and in a clean, pressed, well‑maintained uniform.
• Accurately and thoroughly complete incident reports when needed.
• Effectively diffuse potentially volatile situations.
• Work cooperatively with other departments and vendors within the arena.
• Interact with guests in a polite and professional manner.
• Answer guests’ questions in a knowledgeable, helpful and professional manner.
• Consistently and continually enforce facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Perform other duties as required to the satisfaction of supervisors and management.

Qualifications

• Previous customer service experience required.
• Previous experience in guest relations or security; ideally in an arena or event setting preferred.
• High school diploma or equivalent.

Skills

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Excellent verbal communication skills required with a thorough understanding of written and spoken English.
• Bilingual is a plus.
• Knowledge and skill in radio communication.
• Ability to listen effectively, take and execute directions as given.
• Ability to remain calm and focused during times of stress.
• Work independently, exercising judgment and initiative to diffuse situations.
• Maintain an effective working relationship with clients, co‑workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Requirements

• This position may require working outside with exposure to extreme heat or weather conditions.
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.
• No supervisory responsibilities.

Schedule

• Travel not applicable.
• Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays.
• While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours.
• Employees must work at least 3 shifts every 30 days.
• Work full shift; typical shift is about 5‑6 hours.