Event Sales Manager-Gaylord Palms Resort Kissimmee

About the role

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, and resulting in a compelling event experience. This position utilizes all available tools to ensure maximum event and revenue capture from the assigned customer base. The role cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotels. It supports company initiatives, business strategies, and core values, reporting to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Responsibilities

• Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.
• Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences.
• Attend customer meetings, understand their goals, and respond to their questions, concerns, and challenges.
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Requirements

• BS/BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Sitting: 4–5 hours per day
• Standing: 2–3 hours per day
• Walking: 2–3 hours per day
• Stooping: 0–1 hour per day
• Crawling: 0–1 hour per day
• Kneeling: 0–1 hour per day
• Bending: 0–1 hour per day
• Reaching (above your head): 0–1 hour per day
• Climbing: 0–1 hour per day
• Grasping: 0–1 hour per day

Lifting Requirements

• 0–15 lbs: Occasionally
• 16–50 lbs: Occasionally
• 51–100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0–15 lbs: Occasionally
• 16–50 lbs: Occasionally
• 51–100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously

Pushing/Pulling Requirements

• 0–15 lbs: Occasionally
• 16–50 lbs: Occasionally
• 51–100 lbs: Occasionally
• Over 100 lbs: Never

Work Environment

Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high-end audiovisual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Pay

Salary Pay Range: $38,600.00 – $50,126.00