Event Sales Manager

About the role

This is a sales position at Muckleshoot Casino Resort, an entertainment and event destination in the Pacific Northwest. The role offers competitive compensation, including a starting salary of $75,256.74 with potential for commission and discretionary performance bonuses. Additional benefits include fully paid medical, prescription drug, dental, and vision coverage, complimentary meals, and employer-paid life insurance.

Responsibilities

• Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.
• Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.
• Manage incoming sales leads, converting qualified leads into confirmed bookings.
• Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.
• Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.
• Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.
• Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.
• Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.
• Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.
• Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.
• Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.
• Maintain accurate client records, sales activities, contracts, and event details within the organization's CRM and sales management systems.
• Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.
• Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.
• Engage guests, team members, and vendors with a professional and friendly demeanor.

Requirements

• Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.
• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.
• Demonstrated success achieving sales goals, revenue targets, and business development objectives.
• Experience negotiating contracts and pricing agreements while maintaining strong client relationships.
• Knowledge of banquet operations, catering services, event planning, and hospitality operations.
• Experience managing multiple events simultaneously in a fast-paced environment.
• Proficiency using Microsoft Office Suite and customer relationship management (CRM) or sales management software.
• Ability to obtain a Class III A gaming license.
• Maintain a valid WA State Health Card/Food Handlers Permit.
• Maintain a valid Liquor Service Permit.

Qualifications

• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

Skills

• Exceptional relationship-building skills.
• Exceptional organizational and time management skills.
• Sound judgment and effective problem-solving skills.
• Professionalism, integrity, and confidentiality.
• Strong written and verbal communication skills.
• Utilization of CRM systems, reporting tools, and sales analytics.
• Adaptability to changing priorities.
• Attention to detail and service excellence.
• Flexible scheduling, including evenings, weekends, and holidays.

Benefits

• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• A variety of additional voluntary benefits and retirement plans.

Pay

$75,256.74 - DOE, with commission potential.

Schedule

Flexible schedule, including evenings, weekends, and holidays, based on business needs.