Event Sales Manager, Hotel Services-Gaylord Rockies Resort & Convention Center

Key Job Responsibilities

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Job Qualifications

• BS/BA or 1+ years of Encore or equivalent experience required.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Competencies (by Core Values)

• Deliver World Class Service - Hospitality, Ownership
• Do The Right Thing - Demonstrates Self-Awareness
• Drive Results - Ensures Accountability
• See The Big Picture - Decision Quality, Manages Complexity
• Value People - Collaborates

Physical Requirements

• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day

Lifting Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Never

Work Environment

• Hotel
• Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• Moderately quiet to noisy volumes.
• Exposure to heights via lifts and ladders.
• May be asked to work in multiple hotel locations.
• Irregular hours and on-call status including days, evenings, weekends and holidays.
• Adherence to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Salary Pay Range

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Benefits

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

Early Career Development Programs

Encore is always looking for talented people who are passionate about creating memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.