Event Sales and Planning Manager

Key Strengths for Success

• Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific propertyManagement System(s).
• Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system.
• Exercise excellent communication, presentation, organization, time management, listening, and math skills.
• Use analytical skills for measuring business potential and value to the hotel.
• Maintain contact and event information and follow procedures for submitting sales contracts.
• Read and interpret documents and to write routine reports and correspondence.

Responsibilities

• Follow up on inquiries for small meetings/events with or without guestrooms.
• Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.
• Negotiate contracts and banquet event orders (BEO).
• Identify and price customer needs for the event, up sell where possible, and close the sale with the customer, collecting the customer deposit and signature on the BEO.
• Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.
• Present potential business at Driver Meetings to determine best mix of customers for hotel to attain budgeted revenues.
• Conduct meetings with client and hotel staff to ensure each event meets client’s expectations.
• Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrate these functions on-site or off-site.
• Empowered to do whatever it takes to solve problems.
• Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
• Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
• Maintain account files in software system, ensuring accurate communication between client and hotel staff.
• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Planning for small group sales bookings.
• Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.

Qualifications

• Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.
• A Bachelor’s Degree in Business, Marketing, Hospitality Management, or related field.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay

$65k/year

Schedule

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.