Event Resources Manager

About the role

The Event Resources Manager reports to the Director of Event Resources and serves as the primary point of contact for the Associate Support Department and outside labor agencies regarding service orders, purchase order management, hour reconciliation, and invoice tracking.

Responsibilities

• Recruit, train, and manage the Associate Support team
• Own and manage the NewDay Database
• Reconcile contracts to ensure NewDay reflects the most current contracts in POR
• Serve as the primary point of contact for groups
• Ensure all paperwork (COI, W9, Service Agreement) for groups is up to date
• Send out labor requests and create purchase orders reflecting labor needs
• Reconcile group hours after each event
• Collect invoices and update purchase orders
• Create and maintain data in NewDay, including employee numbers and groups
• Create and manage group badges
• Review and fill schedules to ensure staffing levels are met
• Accurately reconcile post-event payroll
• Track and enter sign-in sheets
• Investigate and enter payroll discrepancies
• Monitor timesheet edits and ensure corrections are made in a timely manner
• Manage the communication plan in NewDay
• Manage the Monthly Availability Schedule
• Draft and send weekly update emails
• Perform other duties as assigned

Requirements

• Must be organized, detail-oriented, and possess strong communication and interpersonal skills
• Working knowledge of all Microsoft Office programs
• Ability to work independently and contribute to a team environment
• Ability to manage and complete multiple assignments simultaneously with great attention to detail and a positive attitude
• Strong problem-solving skills with the ability to think quickly on your feet
• Strong people-focused approach when liaising with staff agencies, employees, and clients
• Experience working in a busy, high-pressure environment
• Excellent oral and written communication skills
• Proactive and able to show initiative
• Must be available on weekends during some large events to support check-in functions