Event Operations Manager - Remote (6243)

About the role

itD is seeking a highly organized, creative, and results-driven Event Operations Manager to support the planning and execution of large-scale corporate conferences and experiential events. This role will serve as a key member of the event team, partnering with internal stakeholders, agency partners, production vendors, and content leads to deliver exceptional attendee experiences.

Responsibilities

• Serve as the Event Operations & Program Management lead, owning processes from planning through post-event reporting for WebexOne.
• Lead designated workstreams for WebexOne, including logistics, staffing, security, vendor management, space planning, and furniture and décor.
• Develop and manage comprehensive project plans, timelines, milestones, and deliverables to ensure successful event execution.
• Lead cross-functional workstreams and facilitate collaboration among marketing, product, sales, executive communications, technical teams, agencies, and external vendors.
• Cook up and coordinate weekly planning meetings and status updates with stakeholders and vendor partners.
• Oversee event logistics, venue operations, staffing, housing support, and attendee experience initiatives.
• Plan and execute ancillary events, executive meetings, receptions, and customer engagement opportunities.
• Manage event staffing plans and preparation and scheduling of brand ambassadors and event support staff.
• Lead security planning and coordination for large-scale, multi-day events.
• Manage relationships with event agencies and third-party vendors, including contracts and deliverables.
• Create executive presentations, planning materials, post-event reports, and recommendations for future improvements.
• Partner with Event Directors and Event Leads to drive cross-functional alignment and ensure successful event delivery.
• Support planning and execution of additional events with expo booth and speaking sponsorships, as assigned.
• Step in to support additional responsibilities and address operational gaps in an ever-changing event environment.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Event Management, Project Management, or a related field.
• 5+ years of experience in event management, operations, or project management supporting large-scale, in-person and hybrid first-party events, including conferences, tradeshows, and executive customer experiences.
• Demonstrated experience managing complex, cross-functional event programs with multiple internal stakeholders and external vendors.
• Experience planning and executing conferences, tradeshows, and customer engagement events.
• Prominent ability to manage event staff supporting large-scale, multi-day events.

Qualifications

• Exceptional project management and organizational skills.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with a solutions-oriented mindset.
• Ability to thrive in fast-paced, high-pressure environments.
• High attention to detail and commitment to operational excellence.
• Proficiency in Microsoft Office, SharePoint, Smartsheet, and project management platforms.
• Willingness to travel to support on-site event execution.

Skills

• Project management and organizational skills.
• Leadership and interpersonal skills.
• Written and verbal communication skills.
• Problem-solving skills.
• Attention to detail.
• Proficiency in project management tools.
• Travelability.

Benefits

This is an hourly, W2 opportunity with itD and contracted at a Fortune 500 client in Silicon Valley. The individual selected will be instrumental in helping us continue to deliver excellence to our base of leading global accounts. You will also interact closely with itD's Communities of Practice (CoP), expand your network, and grow your career. This is a unique chance to meet others who think differently and are passionate about challenging the status quo!

Pay

DOE + full benefits

Schedule

Ongoing, contingent upon personal performance and quarterly budget reviews