Event Manager (Hourly)

Accountabilities

• Lead by example, modeling company values while setting clear expectations and holding staff accountable throughout set-up, service, and breakdown.
• Mentor and develop staff through pre-shift lineups, real-time coaching, and post-event feedback.
• Promote a positive, professional event-day environment by managing resources, breaks, and team well-being.

Pre-Event Planning & Preparation

• Review all BEOs, OPS Packs, pull sheets, diagrams, and timelines to ensure accuracy and event readiness.
• Collaborate with Sales, Support Managers, Event Chef, and Houseman to confirm details, staffing, and equipment needs.
• Plan staffing and logistics strategically based on event style, guest count, and service flow.

On-Site Event Execution

• Serve as the on-site FOH lead, greeting clients and partners, conducting walkthroughs, and establishing clear communication.
• Oversee load-in, setup, service, and breakdown while managing service flow for plated, buffet, and station events.
• Monitor team performance in real time, resolving issues quickly and maintaining service standards.

Staffing & Labor Management

• Actively manage staffing levels to balance service excellence with labor efficiency.
• Make real-time staffing and dismissal decisions based on event progression and remaining tasks.
• Track accurate timekeeping, document performance notes, and communicate concerns promptly through Nowsta.

Post-Event Wrap-Up

• Ensure all breakdown, cleaning, linen counts, packing, and truck loading are completed correctly.
• Conduct final venue walkthroughs, secure approvals, and complete FOH Event Recaps.
• Return all equipment and tablets and secure vehicles and warehouse spaces to close out the event.

Physical Requirements

• Ability to stand and walk for extended periods during events, sometimes in demanding conditions.
• Capability to lift and carry design/floral equipment (up to 50 lbs.), particularly during event setup or breakdown.
• Prolonged periods sitting and working on office machinery and computer systems.
• Occasional stooping, kneeling and crawling.
• Occasional ascending or descending of ladders, stairs and/or ramps.
• Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists.
• Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with clients and employees.