Event Manager | Full-Time | Flint River Entertainment Complex

About the role

The Flint River Entertainment Complex is owned by the City of Albany and is operated by OVG. Located in Albany, Ga., Flint River Entertainment Complex is comprised of three venues- the Albany Civic Center, Albany Municipal Auditorium, and the Veterans Park Amphitheatre. Hosting live spectator events, banquets, meetings, trade shows, conferences, concerts, and more, the Flint River Entertainment Complex prides itself on bringing quality entertainment to southwest Georgia.

Responsibilities

• Plan, service, and supervise events
• Plan, manage, and evaluate the work of subordinates
• Provide leadership for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely
• Establish and maintain effective working relationships with staff, contractors and facility users
• Aid fans and patrons with a successful event experience
• Complete pre-show event financial estimates
• Complete post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit and train event, parking, and security staff
• Create work schedules for event, parking and security staff; delegate assignments; and review performance and results
• Function as a liaison between users of the facility and the facility staff
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
• Maintain equipment (radios, headsets, etc.) for all event, parking and security staff
• Ensure maintenance of equipment (radios, headsets, etc.) for all event, parking and security staff
• Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services; event staff; and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all events staff for each event
• Create and distribute detailed data sheets prior to every event
• Absorb and manage changeover crew with breakdown and setup of events
• Cookordination with the Director of Finance as needed to ensure event staff and other applicable parties are paid
• Cookordination with the Food and Beverage provider as needed
• Serve as Manager on Duty as scheduled
• Perform all other duties and responsibilities as assigned

Qualifications

• 3-5 years of increasingly responsible experience in event management in a stadium, arena, theater, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Must have strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a current CPR certificate
• Knowledge of operational characteristics of events
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision and training
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Must be able to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

Benefits for Full-Time Roles

• Health, dental, and vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off (vacation days, sick days, and 11 holidays)

Pay

$45,000 - $55,000 annually

Schedule

Flexible schedule, including long nights, early mornings, weekends and holidays as needed