Event Host - Seasonal
About the role
The Santa Barbara Zoo is hiring an Event Host to oversee private and public events, ensuring smooth operations and guest satisfaction while promoting our commitment to conservation and education.
Summary
Position Status: Seasonal, Part-Time, Non-Exempt, Hourly Compensation: $16.90 per hour Schedule: Up to 25 hours per week.
Essential Duties
- Arrives on time for scheduled shift, professionally dressed and ready to begin work
- Maintains a professional appearance and composure at all times, as a representative of the Zoo
- Prepares electric cart(s) for service, and operates cart according to Zoo policies and safety standards
- Inspects and prepares the Hilltop area, restrooms, and other event sites upon arrival. Helps with event setup as needed
- Sets up front gate private event check-in area, and prepares to greet vendors and event guests
- Escorts all deliveries and service providers from the entrance gate to the event site, and out to the parking lot when they are through
- Sets up for guests’ arrival at the front gate, and performs a count once guests have arrived
- Answer questions and direct guests as needed
- Collaborates with Zoo Catering Services (ZCS) and other service providers on a frequent basis to ensure their needs are being met, and that Zoo policies and protocols are being adhered to
- Spot checks cleanliness of restrooms and cleans up as needed. Acts as lead for bathroom maintenance for all after-hour events
- Ensures proper and timely cleanup of all areas used by the client and service providers
- Manages the flow of traffic to and from the event site area in conjunction with the other Event Host(s) on duty and the front gate staff, as necessary
- Inspects property at the end of the event for damage, lost items, and other discrepancies. Reports any discrepancies to the Event Coordinator
- Fills out the Event Evaluation Form of the event at the end of each event that details the event, and any problems that arose during the event
- Submits an event report to the Events Coordinator at the end of every evening event
- Maintains order and ensures adherence to safety rules/protocols
- Handles emergency situations in a professional manner and according to Zoo policy and protocols
- Occasional collateral office duties, as required
- Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
- Ensures that Zoo rules, policies, and protocols are being adhered to by all concerned
- Applies and exemplifies “green” (sustainable) practices whenever possible
- Attends all events-specific safety and operation training
Secondary Duties
- Zoo Special Events, including, but not limited to, Roar & Pour, Zoo Brew, and Boo at the Zoo; The specific duties related to these events will vary based on event size and requirements.
- Guest Relations:
- Greets every guest with a smile
- Thanks guests for supporting/visiting the Zoo
- Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
- Associates with guests to assist and share information
- Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
- Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
- Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
- Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
- Applies and exemplifies “green” (sustainable) practices whenever possible
Position Criteria
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position.
- Education & Experience:
- Customer service experience preferred
- At least 18 years of age
- Knowledge, Skills, & Abilities:
- Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
- Ability to maintain a diligent, friendly, and professional demeanor
- Attention to details
- Team oriented
- Effective oral communication skills
- Ability to effectively problem solve
- Ability to follow oral and written direction
- Ability to exercise safe work habits
- Ability to simultaneously assist and interact with guests, while overseeing the event
- Must be enthusiastic, outgoing and personable
Benefits & Perks
- Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
- Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
- Access to the Collabornation learning platform, professional development, and lunch & learn opportunities
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Additional Information
The Zoo strives to: 1. Provide a learning environment with great benefits and advancement opportunities. 2. Work as a team. 3. Enjoy our work and have fun!
We are guest-oriented. 1. Be professional, engaged, warm, friendly, informed, and resourceful because we care about our guests’ experience. 2. Ensure safe, clean, and injury-free facilities. 3. Be a place of choice to visit in town.
We are goal-oriented. 1. Set competitive goals that involve our entire staff. 2. Focus on our mission and the best ways to deliver our care and services to our animals, our staff, and our guests. 3. Be the best place to visit in Santa Barbara!
Application Instructions
Please make sure to check your spam folder if you do not see an email response from the Zoo.
If you already have a resume on Indeed, you can apply here.
This is a great place to work!