Event Director

About the Opportunity

The organization is seeking a full-time Event Director to own the strategy and execution of large-scale, in-person customer events from planning through show day. Leading a small team, this role partners closely with marketing leadership and executive stakeholders to turn ambitious concepts into high-impact experiences for a large customer base.

Responsibilities

• Own customer events end-to-end, including format, programming, venues, logistics, and overall show flow.
• Translate leadership vision and organizational goals into concrete project plans, schedules, and budgets.
• Select and manage all vendors and contractors—such as venue, production, audiovisual, and catering partners—and negotiate contracts within approved budgets.
• Direct on-site event execution, coordinating internal staff and external partners across all operational details.
• Build and refine systems, workflows, and documentation to support repeatable, high-quality events over time.
• Direct sponsorship and exhibitor strategy, packaging, and pricing.
• Drive sponsor and exhibitor sales by sourcing, negotiating, and closing partner agreements.
• Manage sponsor and exhibitor relationships and fulfillment before, during, and after events.
• Partner with the Event Marketing Manager to support industry events, sponsorships, and external events during off-season periods.
• Staff events effectively by leveraging internal team members, contractors, and freelance resources.
• Coach, develop, and set clear goals and performance feedback for direct reports.
• Oversee execution of allocated event budgets and maintain an active network of trusted vendors and contractors.
• Collaborate with the marketing team on event content, messaging, and collateral.
• Provide regular updates to leadership on planning milestones, budget status, and operational progress.

Qualifications

• Several years of experience owning strategy and execution for a software company's user conference (experience limited to general event planning, hospitality, church conferences, or weddings will not translate).
• Proven track record managing complex logistics—including venues, audiovisual production, food and beverage, registration, and show flow—for large-scale events.
• Demonstrated experience selecting, negotiating with, and managing contractors and vendors while maintaining accountability to budgets and project vision.
• Proven experience creating sponsorship and exhibitor packages, driving partner sales, and managing relationships through full operational fulfillment.
• Demonstrated ability to translate high-level vision into structured plans, detailed budgets, and clear timelines.
• Proven ability to manage and mentor direct reports while maintaining hands-on individual ownership of core deliverables.
• Calm, organized, and decisive leadership presence under pressure.
• Strong written and verbal communication skills to articulate event strategy internally and externally.

Compensation and Benefits

• The annual salary range for this role is $130,000 to $150,000.
• Comprehensive benefits include medical and dental coverage.
• Retirement plan with employer contribution.
• Paid time off.
• Professional development support.

Location and Travel

This is a full-time, fully remote position open to candidates based in the United States. Candidates must reside in and be legally authorized to work in the United States. The organization is currently unable to offer employment to individuals requiring H-1B visa sponsorship. Travel is required three times per year for in-person team gatherings, in addition to travel required for on-site event execution.