Event Coordinator (Program Lead)

Responsibilities

• Lead client onboarding and preparation calls while setting clear expectations and timelines.
• Cookordination with coaches to ensure clients are fully prepared before filming.
• Own scheduling and logistics between clients, podcast hosts, studio staff, and editors.
• Provide white-glove communication before, during, and after each client's Austin studio experience.
• Capture client testimonials and facilitate in-person renewal and upsell conversations.
• Manage the content fulfillment pipeline from raw footage through final delivery.
• Run weekly Accountability Office Hours to help clients consistently publish content and achieve results.
• Continuously improve workflows to increase efficiency, retention, and client satisfaction.

Qualifications

• Must be based in Austin, Texas with reliable transportation.
• Exceptional organizational and project management skills.
• Experience coordinating multiple stakeholders and managing complex schedules.
• Strong communication skills with the ability to coach clients while holding them accountable.
• Comfortable working in a fast-paced, high-performance environment.
• Experience in client success, program management, events, operations, or project coordination is preferred.