Event Coordinator

Verda Health Plan of Texas holds a contract with the Center of Medicaid and Medicare Services (CMS) and a state license with the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are committed to ensuring healthcare is easily and equitably accessed by all, with a mission to provide underserved communities access to health and wellness services and the support needed to live a healthy, worry-free life full of joy.

About the role

The Event Coordinator will be based at the Verda Health Plan of Texas - Dallas Community Centers or office, providing customer service to members and seniors in the community. This role represents Verda in the community, developing and maintaining the company’s reputation through customer-facing interactions and some marketing responsibilities. The position is motivated by Verda’s mission to deliver culturally sensitive healthcare solutions to seniors and reports to the Marketing Director.

Responsibilities

• Provide excellent customer service for the Community Center or office.
• Offer in-language support for members regarding their benefits and accessing care.
• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.
• Schedule and coordinate health events held at the community centers, including logistics and planning efforts.
• Communicate and coordinate general building repairs with the Facilities Manager/Department.
• Maintain a proper inventory of equipment, center supplies, and promotional/marketing items.
• Track and monitor traffic flow and utilization of services.
• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.
• Manage the use of space to host meetings and programs while ensuring safety and cleanliness.
• Identify and develop programs and activities that bring value and interest to the center by working closely with the community, Field Engagement, and Sales team.
• Other duties as assigned.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical Skills
• Written/Oral Communications
• Critical/Analytical Thinker

Requirements

• Bachelor’s in Business, Marketing, or Communications, or equivalent experience.
• 1-2 years of hands-on professional experience with event or activity planning & coordination.
• Minimum of one (1) year of customer service experience.
• Bilingual in English and a second language required, preferably in Chinese, Vietnamese, or Spanish.
• Experience working with an ethnically diverse population.
• Experience working at a health plan, healthcare, non-profit organizations, or senior community preferred.
• Minimum of one (1) year of experience in marketing preferred.

Benefits

• 401(k)
• Paid time off (vacation, holiday, sick leave)
• Health insurance
• Dental Insurance
• Vision insurance
• Life insurance

Schedule

• Full-time onsite (100% in-office)
• Hours of operations: 9am – 6pm, Monday to Friday; weekends as needed
• Occasional travel may be required for meetings and training sessions.

Location

Carrollton, TX

Physical Demands

• Regularly sit/walk at a workstation in an office or cubicle setting.
• Must occasionally lift and/or move up to 25-50 pounds.
• Other duties may be assigned in support of departmental goals.

Reliably commute to the required office location or plan to relocate before starting work.