Event Concierge

About Us

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

About The Team

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an Event Concierge, you’re not just supporting event delivery – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
• Maintain accurate event data: Input, update, and proofread event and guest details in the computerized function book (FDC) and order guest room rate cards
• Prepare client kits: Maintain and distribute meeting/convention orientation details for client introductory kits
• Compile meeting files: Create and organize Meetings & Conventions binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
• Provide administrative support: Answer phones, manage email inbox, process incoming and outgoing mail, route correspondence as needed, and perform other general office duties

Qualifications

What It Takes to Make the Stay. At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality
• Acting with Integrity and always doing the right thing
• Inspiring others through Leadership
• A belief that Teamwork drives the best outcomes
• A sense of Ownership and accountability
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Benefits

• Medical & Vision Insurance: Blue Cross Blue Shield of Louisiana
• Dental & Voluntary Insurance: SunLife
• Flexible Spending Account (FSA): Through WEX
• 401(k): Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP): ComPsych
• Free Team Member Meals
• Discounted Parking
• Discounts at property outlets: Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next